Refund policy

We want you to love Vélume. If you're not satisfied, here's how returns work.

Return window. You may request a return within 30 days of delivery.

Condition. For hygiene and consumer-safety reasons, products must be returned unopened, unused, and in their original packaging within 30 days of delivery. We're unable to accept or restock opened products. Custom orders, gift cards, and final-sale items are not eligible for return.

How to start a return. Email support@velumeskin.com with your order number and reason. We'll respond with a return authorization and instructions. Please don't send items back without contacting us first — returns sent without authorization can't be accepted.

Refunds. Once we receive and inspect your return, we'll notify you of approval. Approved refunds are issued to your original payment method within 5–10 business days. Original shipping charges are non-refundable.

Return shipping. Customers are responsible for return shipping costs unless the item was defective or incorrect.

Damaged or wrong items. If you received a damaged, defective, or incorrect product, email us within 7 days with photos and we'll send a replacement or full refund at no cost to you.

Non-returnable items. Opened or used products, final-sale items, and gift cards are not eligible for return.

Exchanges. The fastest way to get a different product is to return the original and place a new order.